Privacy Policy

1. Information We Collect

We collect:

• Personal Information
  Name, phone number, email address, and details you provide through forms, applications, or direct contact.
• Automatically Collected Data
  IP address, browser type, and website activity for analytics and security.
• Communication Data
  Phone number, message history, call logs, and communication preferences when you opt in to SMS or Ooma services.

2. How We Use Your Information

Your information is used to:

• Provide adult foster care services and referral support
• Respond to inquiries and deliver support
• Send service-related SMS and voice communications with your consent
• Improve website and service performance

3. Consent to Receive SMS and Ooma Communication

By providing your mobile number through our website, referral forms, caregiver applications, intake forms, or other channels, you consent to receive SMS messages and Ooma calls.

Messages include:

• Referral status updates
• AFC eligibility follow-up
• Appointment reminders
• RN visit scheduling
• Caregiver onboarding updates
• Documentation reminders
• EVV reminders
• Customer service support
• Service announcements

Consent is not required to receive services.

4. Message Frequency

Message frequency varies based on your case and interaction.

Typical range is 2 to 8 messages per month. Frequency may increase during intake, onboarding, or active care coordination.

5. Opt-Out Instructions

Reply STOP to any SMS to opt out.

You will receive one final confirmation message. No further messages will be sent unless you opt in again.

6. Help Instructions

Reply HELP for assistance.

You may also contact:

Brockton Home Health AFC
71 Legion Parkway, Suite 16
Brockton, MA 02301
Phone: (508) 665-1011
Website: www.brocktonafc.com

7. Message and Data Rates

Standard message and data rates apply based on your mobile carrier plan.

8. Privacy Commitment

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging opt-in data and consent will not be shared with any third parties.

Information is used only for:

• AFC services and referrals
• Caregiver coordination
• Scheduling and communication
• Customer support

9. Data Protection

We apply administrative and technical safeguards to protect your data.

No system is fully secure. Use caution when submitting information online.

10. Third-Party Services

We use trusted providers:

• Google Analytics for website traffic
• Ooma for phone and messaging
• Other tools for communication and operations

Each provider maintains its own privacy practices.

11. Cookies

Cookies are used to improve site functionality and user experience.

You can disable cookies in your browser settings.

12. Your Rights

You have the right to:

• Access your data
• Request corrections
• Request deletion where permitted by law

Contact info@brocktonafc.com for requests.

13. Supported Carriers

SMS delivery depends on your mobile carrier and device compatibility.

14. Changes to This Policy

We may update this policy at any time.

Updates will be posted with a revised effective date.